Message from the Head of Clinical Services
At Mount Stuart Hospital attaining the highest standards of care is a priority for all staff. We have a clear commitment to our patients, and the care we deliver is person centred and aims to actively involve patients in their care pathways. Relationships with patients are based on empathy, respect and dignity and this is clearly evidenced in the results we receive through patient satisfaction surveys. Our patient satisfaction surveys are managed by an independent company called QA Research and patients are also asked to complete a ‘Friends and Family’ form during their stay. Friends and Family monthly returns consistently demonstrate that 100% of patients would recommend Mount Stuart Hospital to family and friends and QA Research results for 2016-18 illustrate that 95.5% of patients were satisfied with the level of their care.
We have an excellent record related to cleanliness and safe practice and our rates of healthcare acquired infections are extremely low. We have not had any incidents of MRSA or clostridium difficile for at least 8 years (as far as current reports go back). Governance of clinical services is overseen by me and the Senior Leadership Team and supported by a network of committees and forums attended by staff representatives and Heads of Departments. Jeanette Mercer, the Hospital Director maintains leadership of the hospital in its entirety as the Registered Manager.
Any shortfalls in practice related to policy are identified through monthly audit activity and action plans actively managed when required. We are very proud this year to have received and improved rating as a result of the Care Quality Commission external audit received in June 2018. The previous audit in September 2016 identified shortfalls leading to a rating of ‘Requires Improvement’. Through the tireless efforts of staff and the leadership team at Mount Stuart we have now been rated as ‘Good’ and you can review our latest report here https://www.cqc.org.uk/location/1-128732982. In the meantime we continue to strive for consistent excellent standards and are confident that we have robust systems in place regarding clinical governance and practising privileges, to ensure patients are cared for in a safe environment by trained and competent staff.
Staff have actively contributed towards the Clinical Vision for Mount Stuart Hospital which is based upon the ‘6 Cs’ as underpinned by the NHS England Compassion in Practice strategy (2012/14),
Care - Caring defines us and our work. The care we deliver is person centred and actively involves patients in their care pathways. People receiving care at Mount Stuart will expect it to be right for them, consistently, throughout every stage of their patient journey.
Compassion - Compassion is how care is given through our professional relationship with each and every patient and colleague based on empathy, respect and dignity. We will strive to practice intelligent kindness recognising that this is central to how people perceive their care.
Competence - Competence means all those in caring roles must have the ability to understand an individual’s health and social needs. It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence. Mount Stuart staff will actively pursue and update opportunities for learning through The Ramsay Academy and other avenues.
Communication - Communication is central to successful caring relationships and to effective team working. We believe at Mount Stuart that listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike.
Courage - Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. We actively practice being open at Mount Stuart which ensures that we communicate errors and shortfalls with patients, share our learning from these events. It means we have the personal strength and vision to innovate and to embrace new ways of working.
Commitment - A commitment to our patients and to each other to make this vision and strategy a reality
Head of Clinical Services (Matron)